farre Student
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HP Envy 15 screen turns white and Palette failure

Hp Envy notebook
Microsoft Windows 8.1 (64-bit)

My computer screen on my Hp Envy notebook turns milky white. I ran the palette test and it was a failure.

 

Failure id:  Q08JJ0-77U88Q-MFGH7F-Q2A003

 

I would be thankful for your assistance!

 

Regards

 

Farzad

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HP Support Agent
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HP Envy 15 screen turns white and Palette failure

Hey there! @farre, Thanks for stopping by the HP Support Forums!

 

I understand that you have display issues with your laptop.

 

Thanks for providing the failure ID. It looks to be an issue with the video card which is about to fail or might have failed.

 

Please contact HP for service options.

 

Please find the link to contact HP: http://hp.care/2bkTGBQ

 

 

Please keep me updated!

Cheers! :)

 

A4Apollo
I am an HP Employee

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