10-06-2016 01:00 AM
My computer screen on my Hp Envy notebook turns milky white. I ran the palette test and it was a failure.
Failure id: Q08JJ0-77U88Q-MFGH7F-Q2A003
I would be thankful for your assistance!
10-06-2016 01:52 PM
Hey there! @farre, Thanks for stopping by the HP Support Forums!
I understand that you have display issues with your laptop.
Thanks for providing the failure ID. It looks to be an issue with the video card which is about to fail or might have failed.
Please contact HP for service options.
Please find the link to contact HP: http://hp.care/2bkTGBQ
Please keep me updated!
I am an HP Employee