• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-26-2020 12:18 PM - edited ‎09-27-2020 08:17 AM

HP Recommended
Product: HP Envy 15T-K200
Operating System: Microsoft Windows 10 (64-bit)

PXL_20200927_141130241.jpgPXL_20200927_141211288.jpgHello,

I have a HP Envy 15T-K200 laptop and its screen and frame from near one of the hinges has broken. Can you guide me is there a way to get a replacement part/parts for this. I can upload a picture if needed for better analysis. I have been unable to find a video for screen replacement for this laptop, so can you also please guide me to the screen replacement guide for this laptop or a similar laptop. It is a rimless touch screen display.


Thank You

2 REPLIES 2

‎09-28-2020 01:18 PM

HP Recommended

@KD26 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

Was this reply helpful? Yes No

‎10-01-2020 03:01 PM

HP Recommended

Thank you but do you know when they would reach out to me since I havent heard back?

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.