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Member Since: ‎07-16-2011
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HP Envy 17, screen doesn't turn on.

I received an Envy 17, not the 3D model, two days ago as a replacement for a laptop that they couldn't fix. It's already having troubles.


Occasionally, when I put it to sleep and wake it up, the screen won't turn on. 2 of the times, it happened when I unplugged it, then put it to sleep and plugged it in before waking it up. The other time, it was after I shut it down and turned it on again. The screen is off, it's not the backlight.


When I plug it into a monitor, it shows up on the monitor. The first time, the screen of the laptop came right back on. The second time, I accidentally pulled out the power cord while it was on the monitor, and the screen came back on. This time, the third time, nothing seems to work. I plan on calling the person who I was corresponding with on Monday, but I wonder if anyone here has ideas first.



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