HP Envy 2 in 1 laptop bought brand new is stuck on black screen and I have tried everything!! Please

[sheryl70-crypto]

 This was bought for me as a gift brand new

I only got to use it a couple months and it got stuck on the black screen

I didn't know it was covered by warranty until yesterday ..I still have 2 months and 16 days left until it expires. Has any of you out there had to deal with this ? Any help would be great

😊 

[BeemerBiker]

A hard reset should fix the problem

• Turn on the computer by holding the power button down for 20 full seconds then release.
• Press the Power button one more time (if necessary) to start the computer.

 startup repair first and and then try a system restore point

First run diagnostics to make sure there's no bad hardware like the disk or memory.

Have you run diagnostics?

Tap the ESC key after powering on.
Tap it once a second after you see the LEDs on the keyboard flash.
When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then
Click here to check warranty and Click here for world-wide contact info

Since Windows cannot start then you need to enter Windows safe mode from outside of Windows

First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.

If startup repair fails then do the restore point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.

Find the device that has the error icon and try to fix it.

Let me know if you need more help

[sheryl70-crypto]

Yes some people do reply although your tips did not work.. it's brand new,  just found out I have 27 days of a  limited warranty  left..what does limited mean ?...