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Dizneyman
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Message 1 of 2
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HP Envy 360 2nd monitor locked at 640 x 640

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HP Envy x360 convertable
Microsoft Windows 10 (64-bit)

I just purchased this laptop and am setting it up I have a 2nd monitor, ACER S231HL connected to the HDMI 

 

The resolution is stuck at 640 x 640 I can't change it 

I have tried to reboot

I have updated windows

I have downloaded and updated the driver

I have changed cables

I have rolled back drivers

There are no options on the 2nd monitor the 640 x 640 is grayed out and not clickable 

 

What am i missing? 

1 REPLY 1
WAWood
Level 16
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Message 2 of 2
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@Dizneyman 

You didn't mention it, so I need to ask -- in Display Settings, do you have the Multiple Displays set to Duplicate or to Extend?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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