HP Envy 360 Metal Casing falling off left screen

[Hope15]

I am having problems with the left part of the metal casing of my screen starting to detach from the led touch screen. I have had my envy for three years now and have already had it repaired once about 1.5 years ago because again, there were issues with the screen coming apart AND the hinges were not holding up my screen. 

This time around my computer is having similar issues with the screen detaching from the metal casing and one left hinge is getting pretty loose. I am more than concerned to say the least because this is my only computer and it is essential for my coursework as a student In college. I don’t really Have time to wait for a repair that takes a week or two. Please help.

[praveen196]

@Hope15 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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