HP Envy 360 broken hinge and possibly the screen

[jillian_webster]

I am not sure if I put this under the right question but I have been having issues with my laptop. This summer, one day I went to open my laptop and I heard a loud crack and snap, and it looked that the hinge on the left side broke. My laptop ended up being okay and there was no more damage, so I continued to use it without repairing it since that would be expensive. I was just super careful with it. However, yesterday I went to open my laptop very slowly, and the left side of the screen popped out, and it wont pop back in. Whenever I adjust my screen now, it makes loud cracks, and I am too afraid to close my laptop. Now I am really unable to take this laptop anywhere, and I have no idea how to transport it without causing more damage. I have never dropped or caused any damage to this laptop, this has just all happened on its own, which is somewhat frustrating. I have had this laptop since about August 2018. I am not sure what to do, or what even needs to be repaired. I am assuming at least the left hinge, but I am not sure about the screen. The screen does not have any cracks or anything, but it is coming out on the left bottom side. Please let me know what I should do and how to go about getting this repaired, and if there is a number I can call to get further assistance.

[Echo_Lake]

@jillian_webster

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.