HP Envy 360 display screen coming apart at hinges

[PiperJimB]

I need to send my HP Envy in for repair.  The display is coming apart at the hinges.  

I have seen this problem with other laptops and sounds like the same problem I have with mine.

The display is coming apart just above the hinges and is making a foggy area above each hinge at the corner

[Jacky-D · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Kimby99]

Hi i need this help too, i closed my laptop and the screen came apart from the back of it and a screw fell out. all i did was close the laptop

[asmita6658]

Hi @Kimby99

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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