HP Envy Broken Right Hinge caused Cracked Screen

[roguepencil]

Like many others, my HP Envy right hinge has been weak almost since purchase in 2021, and the screen has slowly been coming away from the laptop lid. I was informed by my repair shop that this is an extremely common structural fault, and I'm not happy. It has culminated in a cracked screen due to the hinge bending and pushing the screen away, so I'm now wary of even closing the lid lest it become worse. What are the steps I should take?

[Nal_NR]

Hi @roguepencil,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.