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Member Since: ‎09-14-2017
Message 1 of 3 (90 Views)
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HP Envy Cocopa DVD player - can't read dvd's

Product Name: HP Envy x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I tried all these fixes  https://support.hp.com/us-en/document/c03370738 , but the problem actually was that the wire connecting the player to the usb port was loose at the dvd connection.  If I push the cord further into the player, it works.

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Accepted Solution

Re: HP Envy Cocopa DVD player - can't read dvd's

Hi @mdeieio,

 

Thanks for reaching out. I reviewed the post about the USB DVD player not working and the steps performed by you.I will be glad to assist you here.  Amazing troubleshooting coupled with infinite patience displayed by you to try and resolve it. Kudos to you for that.Brilliant effort as well. Smiley Happy

 

Now if the USB cable needs to be pushed into the USB port for the DVD drive to work, then leave it that way. 

Try with a different USB cable if you have any further problems. THis might do the trick for you.

Otherwise, there is a possibility that the USB port on the DVD player could be faulty and the DVD player needs to be replaced.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. Smiley Happy

Cheers!

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HP Support Agent
Posts: 5,944
Member Since: ‎08-10-2016
Message 2 of 3 (57 Views)

Re: HP Envy Cocopa DVD player - can't read dvd's

Hi @mdeieio,

 

Thanks for reaching out. I reviewed the post about the USB DVD player not working and the steps performed by you.I will be glad to assist you here.  Amazing troubleshooting coupled with infinite patience displayed by you to try and resolve it. Kudos to you for that.Brilliant effort as well. Smiley Happy

 

Now if the USB cable needs to be pushed into the USB port for the DVD drive to work, then leave it that way. 

Try with a different USB cable if you have any further problems. THis might do the trick for you.

Otherwise, there is a possibility that the USB port on the DVD player could be faulty and the DVD player needs to be replaced.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. Smiley Happy

Cheers!

DavidSMP
I am an HP Employee

HP Support Agent
Posts: 5,944
Member Since: ‎08-10-2016
Message 3 of 3 (47 Views)

Re: HP Envy Cocopa DVD player - can't read dvd's

Hi @mdeieio,

 

It has been a fabulous experience working with you. Smiley Happy I thank you greatly for accepting this as a solution. Smiley Happy You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. Smiley Happy

 

I hope the unit works great and stays healthy for a long time. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. Smiley Happy

DavidSMP
I am an HP Employee

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