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HP Envy - Glass problem

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HP Envy
Microsoft Windows 10 (64-bit)

HI,

 

My purchase of HP Envy x360 is under warranty. There was a stone on the keyboard's speaker surface when I folded it which resulted in cracks. The display, touch, and all the functionalities are working fine, but going by the standards of a new PC , the crack doesn't suit the product. I intend to replace the upper glass. Kindly guide with the product details and cost.

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@masni How did the stone get there? is this a brand new device? If yes, was it there since you took the device out of the box? 

Also, if the stone was a result of an accidental damage you've had and isn't covered by any accidental damage protection/warranty, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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