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C-Hounslow Student
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HP Envy Hot keys not working eg brightness volume keys

HP ENVY N9Q53EA#ABU
Microsoft Windows 10 (64-bit)

Hello,

Having a problem with my laptop keyboard where the hotkey function buttons have suddenly stopped working as they used to. Pressing any of the hot keys results in an f1-12 rather than the previous function of changing volume, toggling keyboard lights and changing brightness etc.

 

This happened around the time of me installing some new drivers for an audio interface so may be related to that. Ive tried going into the BIOS and toggling the hotkey option on and off, and installing hp quick launch software but nothing has worked so far.

 

Any help would be greatly appreciated

 

Thanks in advance

 

- C. Hounslow

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HP Support Agent
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HP Envy Hot keys not working eg brightness volume keys

Hey, there @C-Hounslow!
 
                     Welcome to HP forums.

 

I understand that hotkeys are not working on your laptop.

 

Please try few steps mentioned below.

Open Device Manager 

 Expand Monitors 

Right click on  Generic PnP Monitor 

Click properties

Click enable

Also, update system utility driver from the link below.

Link: http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe

 

 

Let me know how it goes!

Have a great day!

 

MrRobot
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HP Envy Hot keys not working eg brightness volume keys

I"m using HP 15 Notebook pc (i7 5th gen) , win 10 64bit. I too face the same problem. The generic PnP was enabled already. Cant find a solution :( please help


@MrRobot wrote:

Hey, there @C-Hounslow!
 
                     Welcome to HP forums.

 

I understand that hotkeys are not working on your laptop.

 

Please try few steps mentioned below.

Open Device Manager 

 Expand Monitors 

Right click on  Generic PnP Monitor 

Click properties

Click enable

Also, update system utility driver from the link below.

Link: http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe

 

 

Let me know how it goes!

Have a great day!

 


 

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