HP Envy Laptop with frozen right side display hinge

[dksulli]

I  purchased an HP Envy Laptop in Sep 2022.  Serial No [Personal Information Removed].  It has the frozen display hinge problem on the right side so that it cannot be opened without damaging the display.  This problem is on the internet in many places.  I consider this a product defect that should be handled by HP.  How do I go about getting support/help from HP on this laptop. 

[Sneha_01]

Hi @dksulli ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support