11-26-2016 03:08 AM
I bought a brand new HP Envy 17t it has a 17.3" FHD screen. The screen quality is very bad you can see very light double verical lines every quarter of an inch throughout the screen it is especially obvious when the screen it white/light. I wasn't sure if it was a defect or not so I went to best buy to see the Envy on display there it had the same issue. Is this a typical problem with the new Hp screens or that's how they come? the sales guy at bestbuy wasn't sure if it was a defect or not.
11-27-2016 10:01 AM
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As I understand the screen quality isn't as expected and there are vertical lines showing on display,
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above.
If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure,
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
Reply with the result of the above-mentioned steps, for further assistance.
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee