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‎12-17-2020 06:50 AM - last edited on ‎12-17-2020 08:50 AM by Retired

HP Recommended
Product: HP ENVY Laptop 13-ad0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently updated windows and my touch no longer works.  The HID Touch Screen Driver no longer exists in device manager.

I have followed lots of different processes but still not working.

1 REPLY 1

‎12-28-2020 11:34 AM

HP Recommended

@Jonhorton007, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document: Troubleshooting Touch Screen Issues

 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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