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HP Envy Serial No. Touch Screen Stopped Working

HP Recommended
HP ENVY Laptop 13-ad0xx
Microsoft Windows 10 (64-bit)



I recently updated windows and my touch no longer works.  The HID Touch Screen Driver no longer exists in device manager.

I have followed lots of different processes but still not working.

HP Support Agent
HP Support Agent
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@Jonhorton007, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps from the document: Troubleshooting Touch Screen Issues




Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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