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HP Envy X360 15 u-493cl windows 10, auto-rotation option greyed out.

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Envy X360 15 u-493cl
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I got a refurbished HP X360 Envy 15 u-493cl a week ago. It is working perfectly fine and all the drivers and bios is up to date in windows 10. However, the auto-rotation lock option in the panel and the display options is greyed and cannot be unlocked.

 

Also the screen doesnt rotatte in tablet mode. And the option is never enabled, it remains greyed out and locked in whatver mode the laptop is.


I am really upset over this and want to know what is the solution to it.

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HP Support Agent
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Hi @Raabi,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that the tablet mode on your HP X360 does not work and the auto rotation option is greyed out. It will be a privilege to assist you.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. A commendable job was done by updated the bios and the other drivers. I am amazed at your troubleshooting skills and technical competence. Hats off to you on that score.

 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with customers like you.

 

Please visit these links for further assistance.

Link 1 to enable auto rotation feature: http://h30434.www3.hp.com/t5/Windows/Spectre-X360-Screen-rotation/td-p/5172398

Link 2: http://support.hp.com/us-en/document/c04856156

Link 3: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Windows-10-Screen-Auto-Rotation-...

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”.

Take care now and have a splendid week ahead.

 

DavidSMP
I am an HP Employee

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