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GL41
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HP Envy X360 Screen Detached Near Hinge

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HP ENVY x360 - 15m-bq121dx
Microsoft Windows 10 (64-bit)

While I was opening my laptop, the screen popped out from the shell it was being held in. I'm not sure how, but all three screws holding the screen to the plate at the back broke off. The hinge was abruptly broken so I quickly shut the laptop down. I know I am out of warranty but is there any way to fix this for a fee. Right now I'm worried that the entire back of the screen will have to be replaced. As far as I can see the hardware is still fine, but the hinge is broken.

 

I have some photos so anyone can see the issue more clearly.

 

3C44A259-FC1F-432A-A454-983536BA9A10.jpeg4B06F299-E707-4170-9BCA-EA16AFC27BAE.jpeg35DEF13A-77B9-4ADD-8883-8CBCB1A26660.jpeg79D5ED92-45B0-4627-82FB-88C0D7E95A4F.jpegAA8FE20C-8CBA-49C7-A232-A3C35CDF34DF.jpegF75D4660-395D-4247-802C-006070D180E5.jpegFD73790C-D790-4048-8026-C0D6BDA3D446.jpeg

 

I'm sorry if any term I used is out of the ordinary.

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@GL41

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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