HP Envy X360 camera not working

[Becky_w]

Please can someone help....

I purchased a HP Envy X360 laptop from HP in December 2020.  The camera feature does not work.

When going into camera all I get is a grey screen (almost like something is covering the camera but there isnt anything).  I have tried updating the camera drivers (HP wide vision HD camera) but it tells me it is up to date.  I have deleted it and reinstalled via scan for drivers and from turning off and back on again.  I have also done all windows updates.  My laptop does not have a camera button on the side but does have one on the top row of the keyboard - this is switched on.

The white light shows on the camera and if I put my finger over the camera the screen goes black rather than grey.

I've now spent hours on this and am no further forward.  Please can anyone help 

[The_Fossette]

@Becky_w

I reviewed your post and I understand that the webcam is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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