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spud_spudowski
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HP Envy X360 display freezing

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HP ENVY x360 Laptop - 15-ee0020au
Microsoft Windows 10 (64-bit)

Almost once a day, the screen of my laptop just stops responding. I can listen to options being selected if I have an app open and I move the mouse (wireless, third party) but the cursor never moves. I've noticed this happens more when I'm trying to get heavy work done. Ending all non essential tasks from the task manager before firing up heavy programs, seems to do the trick. But now I have to make it a habit to do so every time. I think my system has more than enough resources to run everything I want it to, smoothly. Even when I look at the performance when heavy programs are running, it's never too much for the absolutely wonderful Ryzen 7 4700U. And the sweet 16 gigs of RAM are hardly ever struggling to keep up. I thought the trouble arises from me trying to load it all from an external SSD. But when installed on the internal SSD, the problems persisted, so I switched back to loading apps from the external SSD. Programs include, but not limited to CS:GO, LOL, and sometimes, surprisingly, GIMP.

 

Edit: Same problem also arises when switching to/from tablet mode. 

 
 
 
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KrazyToad
HP Support Agent
HP Support Agent
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@spud_spudowski

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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