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HP Envy purchased 2 years ago falling apart, hinges breaking away , screen coming off at the bottom

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HP ENVY Laptop 17-bw0xxx
Microsoft Windows 10 (64-bit)

I purchased 2 HP Envy's 2 years ago and they are falling apart, hinges breaking away , screen coming off at the bottom, screws breaking in plastic case. My next purchase will not be HP, I got burned on these 2 high price laptops. SORRY QUALITY for 1400 dollar laptop. X 2 = $2800.oo

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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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