HP Envy right hinge broken

[KB0408]

I have a HP Envy x360 Laptop and when opening the screen today noticed that the right hinge was broken causing the screen to pop out. I am now unable to close the laptop. The Laptop is one month out of warranty. Has anyone had any luck with having the hinge replaced? Reading online, it seems it is a known fault with the HP Envy x360. Thanks.

[Elohi_NR]

Hi @KB0408,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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