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LKLK1
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Message 1 of 2
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Flag Post

HP Envy screen apart at the middle top

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I bought HP Envy 13.3" laptop online on Currys and only received it this week. I noticed that the screen at the top is out. This laptop has other issues I noticed - the fan is super noisy even when not being used and the fingerprint that has been enbaled is not working. Having found the screen detached at the top, I am wondering if this model is faulty as I have read several users having issues with screens coming off after few months usage on this site. Will the laptop I purchased for £700 come apart in a few months as other users have experienced? Is there something wrong in this model? I only had it for a few days and I have noticed these, what else could I have missed?

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LKLK1

 

I reviewed your post and I understand that the screen is coming off and you are facing other issues as well.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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