cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
455
Flag Post

HP Envy screen detaching from encasing

HP Recommended
HP ENVY x360

My Envy is less than a year old and is still under warranty.  Today when I picked it up off my desk (using both hands, managed with care) I heard a pop.  Once I investigated, I saw where a tiny round metal piece had seemingly snapped off inside and now the bottom, right-hand side of my screen is detaching from the encasing.  I have never dropped this laptop, and I carry it around in a padded laptop case.  Will my manufacture's warranty cover this?  The screen is 100% fine.  No cracks.  No weird resolution loss.  It's simply detaching from the metal back of the laptop. 

Tags (1)
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
25,785 25,771 1,712 2,359
Message 2 of 2
Flag Post
HP Recommended

@BWDixon,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I'll be glad to help you 🙂

 

I am sending you a private message suggesting next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation