HP Envy screen trouble

[jade1982]

My laptop is HP Envy x360. I bought it in 2020. And it has a problem with the screen. 

When I start the laptop, the screen half is dark and half is bright. It becomes normal after 30 minutes later. But it still has a very light dark on the half of screen.  When I capture the screen, it comes out as a normal screen on the photo. 

I attached photo to show the problem. 

Please help me to solve this problem. Thank you in advance.

[WAWood · Accepted solution]

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

[jade1982]

Thanks for your response. I know what is the problem. 

[KMB2024]

I have almost the same problem BUT my screen has become totally dark.

I bought it 2 years ago. 

The only way I can use it  by connecting it to an external monitor. Any solution?

[jade1982]

I connected to a large monitor and use it that way. No way better than that yet.