• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy x360 13
Microsoft Windows 10 (64-bit)

There are issues running Photoshop on this model. The exact model number is 13-ay0802no and I have tried two different samples of that model with the exact same issues.

The issues seem to be connected to the GPU, but I'm not certain. Since it is hard to explain exactly what is happening, here is a link to video captures of the issues I have encountered: 
https://drive.google.com/drive/folders/1IRa91NKHMti8Ed9aZ5zWl4JJfHNWNELe?usp=sharing

Adobe has been remotely controlling my PC for a couple of hours without any success. They also claim they have never seen these issues before. Any ideas?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.