HP Envy x360 Hinge Issue

[MadigansMom]

Laptop is 3 years old and for no reason three screws for holding the hinge for the screen fell out with little bits of plastic.  I researched that this is a common problem with the Envy x360.  It is out of warranty (of course) and my Best Buy Total protection plan was cancelled for non-renewal last year.  I contacted Geek Squad and they do not fix this in-house but would send it out.  The cost for them to look at the laptop is $89 plus the hinge plus their labor.  I'm trying to find out 1). Does anyone have an idea of about how much this will cost in total and 2). Because this is a known defect would HP fix it for me or reimburse me to have Geek Squad take care of it?  There's nothing wrong with the computer otherwise, just wondering if it's worth the hassle or if we should just buy a new one. Thank you.

[Irfan_06]

Hi @MadigansMom,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support