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‎02-21-2023 06:55 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0504sa

Hi, I have a HP Envy x360 laptop that I bought in 2020. Therefore I am out of warranty. The hinge is broken and popped up and has caused the corner of the screen to also pop out. How much is it to cost and how quickly can it be done? I am a final year university student so need this done ASAP and have seen this is a very common issue but unfortunately HP will charge even though it is a known manufacturing fault and I’m out of warranty 

 

2 people had the same question
1 REPLY 1

‎02-23-2023 11:44 AM

HP Recommended

Hi @Tanvir11,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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