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‎06-15-2019 09:31 PM - last edited on ‎06-16-2019 08:24 AM by Retired

HP Recommended
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 8.1 (64-bit)

Computer portion of Laptop boots up. The screen does not respond. The Windows Touch Button will light up. I'm connected to an external monitor right now. I tried all the function buttons, power down reset including removing internal battery, updated BIOS, updated graphics card driver. I didn't pull the RAM because I couldn't find it. 

 

Name: HP ENVY x360 Convertible 

SN: [edited]

Product number: M4C71UAR#ABA

 

 

1 REPLY 1

‎06-18-2019 03:02 AM

HP Recommended

Hi @yagwit77

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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