Showing results for 
Search instead for 
Did you mean: 
yagwit77 Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP Envy x360 Laptop Screen Blank

HP ENVY x360 Convertible
Microsoft Windows 8.1 (64-bit)

Computer portion of Laptop boots up. The screen does not respond. The Windows Touch Button will light up. I'm connected to an external monitor right now. I tried all the function buttons, power down reset including removing internal battery, updated BIOS, updated graphics card driver. I didn't pull the RAM because I couldn't find it. 


Name: HP ENVY x360 Convertible 

SN: [edited]

Product number: M4C71UAR#ABA



HP Support Agent
HP Support Agent
6,358 6,237 577 657
Message 2 of 2
Flag Post
HP Recommended

HP Envy x360 Laptop Screen Blank

Hi @yagwit77


Welcome to the HP Support Community. 


Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation