06-15-2019 09:31 PM - last edited on 06-16-2019 08:24 AM by Jacky-D
Computer portion of Laptop boots up. The screen does not respond. The Windows Touch Button will light up. I'm connected to an external monitor right now. I tried all the function buttons, power down reset including removing internal battery, updated BIOS, updated graphics card driver. I didn't pull the RAM because I couldn't find it.
Name: HP ENVY x360 Convertible
Product number: M4C71UAR#ABA
06-18-2019 03:02 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
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