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‎01-27-2023 12:53 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)
Operating System: Microsoft Windows 11

I bought this laptop a year and two months ago, one day out of the blue the right hinge broke loose from the mounting point inside the display. It hadn't been dropped or damaged in any way by me. As a year has been gone, and I'm sure it's out of warranty, I also checked with some stores where I live, and they say it is imposible to fix. I currently live in Ecuador, Guayaquil,  so i wanted to know, is it possible to get this fixed? 

 

Thanks!

 

 

 

Imagen de WhatsApp 2023-01-27 a las 14.26.29 4.jpgImagen de WhatsApp 2023-01-27 a las 14.26.12 2.jpgImagen de WhatsApp 2023-01-27 a las 14.26.12 3.jpgImagen de WhatsApp 2023-01-27 a las 14.26.12.jpg

1 REPLY 1

‎01-28-2023 07:40 AM

HP Recommended

Hi @Dana772,

 

Welcome to the HP Support Community. 

 

This could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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