• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-01-2022 04:35 PM - edited ‎12-01-2022 05:22 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr0011dx
Operating System: Microsoft Windows 11

Windows 11 Home 22H2 OS Build 22621.819. Suddenly, cannot connect to external monitors. Have tried 3 monitors and nothing. Windows does not recognize that it is connected.

 

Reinstalled dirvers:

Intel® Graphics Driver 31.0.101.3790/31.0.101.2114


After, Windows Update available including Intel Corporation - Display - 27.20.100.8478.
Current Windows build:22621.900

4 REPLIES 4

‎12-01-2022 05:12 PM

HP Recommended

Reinstalled dirvers:

Intel® Graphics Driver 31.0.101.3790/31.0.101.2114

 

After, Windows Update available including  Intel Corporation - Display - 27.20.100.8478. 

 

Current Windows build:22621.900 

 

Was this reply helpful? Yes No

‎12-01-2022 07:42 PM

HP Recommended

@tommackenzie 

 

What is your dock ? Is it from HP and FULLY compatible with your machine ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-02-2022 05:21 AM

HP Recommended

This is directly from the machine. No dock.

Was this reply helpful? Yes No

‎12-03-2022 06:15 PM - edited ‎12-03-2022 06:19 PM

HP Recommended

Still on Build: 22621.900

 

Reinstalled drivers:

Intel® Graphics Driver 31.0.101.3790/31.0.101.2114
Windows Update available including Intel Corporation - Display - 27.20.100.8478.

 

Didn't work after first reboot. But was able to connect subsequently. It was clear from boot that the new display was recognized, as the screen went on and off several times as the tv/monitor was starting.

 

Oddly solved with multiple reboots. Could it be the display adapter actually going bad? Both the HDMI and USBC to monitor were not working. Tested on two monitors that I used for a long time with this laptop and tried a tv also. Now they are all working in all configurations.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.