Rice4Asians Top Student
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HP Envy x360 m6 Convertible Lags While Charging

HP Envy x360 m6 Convertible
Microsoft Windows 10 (64-bit)

The problems started ever since a regular windows update and bios update through HP Support Assistant went through. 

 

Following those updates, my laptop now stutters and lags every 5-10 seconds whenever I play a game WHILE CHARGING. This was not a problem before the updates. Attempting to solve the problem, I reset my laptop a couple times and started from scratch. I made sure battery settings were at max or balanced.  Those haven't worked. The thing is, I can play League Of Legends and other games on high quality on only the battery. Only when it's charging does it begin to stutter and lag. It's been a couple months since this problem came and I have yet to figure out a solution. 

 

I am dying at the fact that a 700$+ laptop is making gaming ineffective in comparison to my 6 year laptop.

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Rice4Asians Top Student
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HP Envy x360 m6 Convertible Lags While Charging

More info: When the battery is at 100% with the charger in, the lag disappears.

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HP Support Agent
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HP Envy x360 m6 Convertible Lags While Charging

Hi! @Rice4Asians, Thanks for stopping by the HP Support Forums!

 

 

I understand that your laptop lags during charging, but works fine on battery. 

 

Please try few recommended steps below.

 

1. Press Windows key + X and click on Device Manager.
2. Expand Batteries and right click on Batteries ACPI and click on uninstall.
3. Restart your laptop and see if the issue persists.

Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.

Try charging with a different adapter.

 


If the issue still persists please provide the serial number and product number of your laptop in a private message.

 

I will find the best drivers for your laptop.

 

 

I will watch for your reply!

Cheers! :-)

A4Apollo
I am an HP Employee

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Rice4Asians Top Student
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HP Envy x360 m6 Convertible Lags While Charging

Hello there! 

 

Thank you for the reply. I was actually able to solve my problem by updating the driver through "update device drivers" option in the control panel. I have no clue why doing this solved my charger issue, but thank you for the help! 

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Killintaco Top Student
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HP Envy x360 m6 Convertible Lags While Charging

I am in the EXACT same situation as you were in, how did you fix it?

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