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Evan-Liebert1
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HP Envy x360 -packaged HP Pen NOT WORKING

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HP Envy x360
Microsoft Windows 10 (64-bit)

Model: HP ENVY x360 Laptop - 13-ay0008ca

Everything has been recently updated as much as possible. I literally just bought the thing a week ago and it CAME with an HP Pen in the package box. I didn't bother with it because I was intending on only using the laptop for work.

 

The touch screen works fine with my fingers.  The HP Pen manual said I only had to add the battery it came with and to press it against the screen and have it magically work. I tinkered with the HP Pen app that came pre-installed into the laptop, among the other countless Pen-related settings in the Control Panel options. 

 

Nothing works. I've tried switching batteries. 

Am I missing something else or was I literally sold a defective product?

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The_Fossette
HP Support Agent
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@Evan-Liebert1

 

I reviewed your post and I understand that the pen is not working which came with the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05478395

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Evan-Liebert1
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Pardon if this comes off rude, but did you even actually read the entirety of my post? 

 

This 2-week old laptop came pre-installed with the HP Pen Control app you haphazardly linked me to download, everything is updated, and I explicitly stated that I tinkered around with all the settings there. Nothing worked.  It's the most rudimentary 'control app' for a pen/stylus available and I have absolutely no use for an app that allows me to change pen functionality for a pen that DOESN'T REGISTER  in the first place (all the while my fingers work perfectly fine). 

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The_Fossette
HP Support Agent
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@Evan-Liebert1

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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