12-12-2019 10:35 AM
My laptop screen does not wake from sleep, however the rest of the PC does. I can also tell that the screen is powered but is just black and if left like that a greyish cloud grows over the screen.
To get it to come on I have to cycle between sleep and wake upwards of 10-20 times! I have been reading online and have tried the following solutions:
- turned off "fast startup"
- installed the different graphics drivers available from HP
- tried different resolution settings
- reinstalled windows
Any help would be greatly appreciated. Thank you!
12-14-2019 11:22 AM
I have gone through your post and I understand your concerns
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
12-14-2019 05:03 PM
12-17-2019 05:00 PM
I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee