cancel
Showing results for 
Search instead for 
Did you mean: 
apashi Tutor
Tutor
10 8 0 0
Message 1 of 7
510
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

G62-b50SQ
Microsoft Windows 7 (64-bit)

My G62-b50SQ won't display anything on his screen.

- everything  works fine over VGA to external monitor

- WiFi can be turned ON and OFF

- on Device Manager window I have only only a STANDARD VGA Video Card (aldo there should be two video cards: one on board and one dedicated ATI Radeon card)

 

What to do next in order to find and solve my problem?

6 REPLIES 6
Provost Provost
Provost
78,001 77,411 9,508 20,594
Message 2 of 7
482
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

Hi,

 

Your machine came with Linux SuSe SLED11 pre-installed.  I don't know which order did you install when upgrade to Windows 7. Please try the following 2 drivers first then reboot:

 

    IntelR Chipset Software Installation Utility

       http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48501.exe

 

    Intel Management Engine Interface (MEI) Driver

       http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48821.exe

 

After that install the following drivers (Intel first):

 

    Intel High-Definition (HD) Graphics Driver

        http://ftp.hp.com/pub/softpaq/sp51501-52000/sp51914.exe

 

   AMD High-Definition Graphics Driver

       http://ftp.hp.com/pub/softpaq/sp50501-51000/sp50704.exe

 

Regards.

 

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
apashi Tutor
Tutor
10 8 0 0
Message 3 of 7
472
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

Thank you for your fast and prefessional answer.

 

I've done STEP 1 with no problem.

 

On STEP 2, I got some error on Intel driver install. (attached bouth screens).

Intel-Video-Card-Driver-Install-Error.PNG

ATI-Radeon-Video-Card-Driver-Install-Succes.PNG

 

After restarting again the notebook, the problem persist, black screen on laptop and working on external VGA monitor.

Reply
0 Kudos
Provost Provost
Provost
78,001 77,411 9,508 20,594
Message 4 of 7
451
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

Hi,

 

Please

 

(a) Right click a blank space of Desktop,

(b) Click Personalize,

(c) Click Display,

(d) Click Change Display settings

 

Do you see 1 and 2 or only 2 ?

 

If both 1 and 2, 

 

(a) you can switch to 1 or

(b) use 1 and 2 or

(c) use 2 only

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
apashi Tutor
Tutor
10 8 0 0
Message 5 of 7
433
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

Done that: I have only 1 display to select, and that is the external monitor.
Reply
0 Kudos
apashi Tutor
Tutor
10 8 0 0
Message 6 of 7
408
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

Can I try anything else? 😞

Reply
0 Kudos
apashi Tutor
Tutor
10 8 0 0
Message 7 of 7
373
Flag Post
HP Recommended

HP G62-b50SQ - Black Screen - Working on External Monitor

I've done a fresh new Windows install and find more information on Standard VGA Video card:

G62-b50SQ-video-problem.jpg

 

Then I install ATI Radeon with succes and the Video Card changed to proper one:

G62-b50SQ-video-ATI-Radeon-HD-5000.jpg

 

After restart, there are only blue screens errors. 😞

 

Notebook works only on external VDG monitor.

 

In all screens you can se some vertical sectiones with degraded color.

 

Any idea what to do next?

Or should I forget about him working as before? 😞

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation