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Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 1 of 6 (7,344 Views)

HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

I sent my laptop off to be fixed, it came back and the webcam doesn't work anymore.. the drivers are missing and i can't find the download anywhere.. help?

 

thanks

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Posts: 42,148
Member Since: ‎01-07-2009
Message 2 of 6 (7,342 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Please identify your notebook with the p/n.
See the barcoded sticker on the bottom of the notebook or on the bottom of any HP Support Assistant window or on the bottom of a Screen in the BIOS.

 

It also helps in a big way to post what the installed operating system is and the version (32 or 64-bit)

Best regards,
erico

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Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 3 of 6 (7,335 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 

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Member Since: ‎01-07-2009
Message 4 of 6 (7,331 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Hi,


Conzy210 wrote:

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 




No worries. Smiley Happy

How to identify your HP G series notebook.

 

Best regards,

erico

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 5 of 6 (7,328 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?

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Posts: 42,148
Member Since: ‎01-07-2009
Message 6 of 6 (7,314 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Conzy210 wrote:

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?


Yes. The web support portal for your notebok is here.

 

  Fixing webcam issues in Windows 7.

I recommend using the HP Support Assistant to find and install the drivers.

webcam.png

 

 

Best regards,

erico

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
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