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‎12-29-2022 03:28 AM

HP Recommended
Product: HP Notebook 15-dy1016nl
Operating System: Microsoft Windows 11

Good morning.

Every time I turn on my laptop the screen flickers,  freezes or turns all black but after I restart it the screen goes back to normal.

It happens every time I turn on the computer and I always have to restart it in order to use it.

How or what can I do?

Thanks! 

Category:
1 REPLY 1

‎12-29-2022 11:54 AM

HP Recommended

Hello @Viola00 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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