cancel
Showing results for 
Search instead for 
Did you mean: 
JHC2020
New member
4 2 0 0
Message 1 of 2
89
Flag Post
HP Recommended

HP Laptop Hinge

HP Laptop 15-bs131nr
Microsoft Windows 10 (64-bit)

I have a laptop that is a couple of years old.  In the last week the hinge on the screen has broken, and the top of the laptop is separating from the screen.  This is a personal laptop that gets opened and closed very little, and never gets carried around.  It spends almost all of the time in the home office.  Is it common for the hinges on these laptops to fall apart, and the screens to separate?  Can I buy a new hinge and/or screen cover?  

 

My first HP product, and the hinge falls apart.

1 REPLY 1
HP Support Agent
HP Support Agent
10,043 10,046 892 1,068
Message 2 of 2
55
Flag Post
HP Recommended

HP Laptop Hinge

Hi @JHC2020

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation