HP Multiport not working after 3 Months

[epikzneon]

Hello

I bought from 4 months ago the HP Victus Laptop 16-d0XXX. Product Number: 470P8EA#UUZ.

I also bought the hp Universal USB-C Multiport Hub. TPA-u001H

On this Multiport i had two Monitors. The Multiport worked 3 Months without any problems. Now from one month ago i have the problem that no signal is on that multiport. An other LAptop works  fine with this multiport. I tryed  to restore  my laptop, update the Video  Drivers and all. Nothing helped. Tryed also an  bigger hp Dockingstation, same problem. Have someon a idea why it not working after 3 months? I used it all day with two monitors with this hub.

Thanks for all replys.

[Treeko]

Hi @epikzneon 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

Request you to please click on this link and follow the steps to perform a hardware test.

If there is a failure ID, I request you to share the Failure ID with us.

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[epikzneon]

Hi @Treeko

Thanks for your reply. I did that test and also the extensive test. I didnt became an failure ID. All tests are green and written with completed. 

You habe any other ideas?

Thanks for helping

[Treeko]

Hi @epikzneon 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support
 

[epikzneon · Accepted solution]

This was my solution:

I read your previous post, follow these steps to fix the issue.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.