• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP Notebook - 15q
Microsoft Windows 10 (64-bit)

My hp notebook is turned ON but the unit screen is not showing anything. In case of external screen its work properly. what is the reason and how to solve it.

 

 

Thank You,

GB_Chandra

1 REPLY 1
HP Recommended

Hi,

You have tried pressing the Function button which switches between screens? (Usually F4)

Now, if the external screen is working and the internal one not, it is the either the LCD panel which has become defective (most likely) or the Display cable.

If you provide the exact model or product number of your PC we can take a look at how this could be replaced. Here is how to find it:

Model number

 

Hope it helps,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.