cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ddhamilt
Level 1
7 2 0 0
Message 1 of 5
259
Flag Post

HP Omen 15 Laptop Brightness Controls Not Working

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Hi - In the last month or so my brightness FN key controls have stopped working, and the ability to even change brightness within windows has disappeared.

I have tried updating and switching drivers, and also a hard reset of my laptop...nothing is working.

The worst part is that it seems to be stuck on a dim mode, not even full brightness which would be a pain, but less of a concern. Very, very frustrating.

Please advise how to fix, thanks.

4 REPLIES 4
saikris
New member
1 1 0 1
Message 2 of 5
Flag Post
HP Recommended

yeah bro same problem with me, my laptop is hp 15s, it has same problem with me from past one month but all of sudden it started working but from past two days same problem arises what to do

Was this reply helpful? Yes No
ddhamilt
Author
Level 1
7 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hey thanks for chiming in! Since it just happened to you recently, maybe we can figure it out?

 

If you don't mind can you check:


Did any Windows Update happen in the last two days if you check your WU history?

Any HP software updates?

Driver updates?

I've tried checking mine but haven't figure out anything yet.




Was this reply helpful? Yes No
ddhamilt
Author
Level 1
7 2 0 0
Message 4 of 5
Flag Post
HP Recommended

Where is HP support to help us with this?

It's been 3 weeks and no response from HP.

Tags (1)
Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,294
Message 5 of 5
Flag Post
HP Recommended

@ddhamilt

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers, BIOS, Firmware for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation