HP PEN RECIEVSED ALONG WITH THE HP PAVALLION 360 WORKING BUT NOT WRITING

[ATHARVARAGHU]

The stylus pen recieved along with laptop is working as can be seen from the impression on the screen  on bringing the pen near the screen , but not able to write anywhere. i.e. white board or sticky notes etc.

[Riddle_Decipher]

@ATHARVARAGHU Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, If the pen does not write consistently or work at all, check if it's happening while your fist or palm is touching the screen,

And make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.

For more details: click here

P.S: Welcome to HP Community 😉

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If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ATHARVARAGHU]

No the pen is not writing. Palm is not touching the screen. Please advise further action

[Riddle_Decipher]

@ATHARVARAGHU If you've gone through the link I shared, and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.