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‎05-29-2020 11:43 AM - edited ‎05-29-2020 12:27 PM

HP Recommended
Product: Pavilion - 13-an1004nq
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have two monitors and i can use only one (plugged from laptop's hdmi). I have an HP USB-C MINI DOCK (SPECTRE TRAVEL DOCK) 2sr85AA, but when i plug the second monitor on hdmi or vga doesn't display anything. I have updated the drivers, installed last dock drivers, tried with other docks with separate power adapted and got the same result. I updated the bios. The laptop just don't display anything trough dock.

 

Please advise me what to do in order to get the second monitor working.

 

Thank you,

2 REPLIES 2

‎05-29-2020 02:19 PM

HP Recommended

@Andrei7122 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06535587

 

It has   1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which is NOT compatible with your HP USB-C MINI DOCK (SPECTRE TRAVEL DOCK) 2sr85AA. Your machine is a Pavilion anyway.

 

Regards.

BH
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‎05-30-2020 11:29 AM - edited ‎05-30-2020 11:30 AM

HP Recommended

Hello Banhien,

 

I see, so what other solution do I have to run two screens on this pavilion? 

 

Thank you, 

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