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HP Pavilion 15-cx0xxx blue screen (BSoD)

HP Recommended
HP Pavilion 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought the HP Pavilion 15-cx0xxx for school and gaming and it was working fine. My laptop crashes when i'm using Adobe Photoshop 2020 version 21.2. My laptop has a Intel i7-8750H CPU @ 2.20GHz 2.21 GHz and a GTX 1050.

 

My Game Ready drivers are updated to version 451.48. The blue screen (BSoD) appears with the stop code "VIDEO_TDR_FAILURE" and "nvlddmkm.sys". I already tried deleteing my Video card and then reinstalled it. This didn't work. I also completely reset my laptop to manufacturer settings. 

 

Is there anyone who can help me? I need my laptop for school projects and i tried everyting. Thanks in advance.

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HP Support Agent
HP Support Agent
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HP Recommended

@JariJST Welcome to HP Community!

 

I understand that you are getting VIDEO_TDR_FAILURE message.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select ExtensiveTest

 

Please uninstall the graphics drivers and reinstall. Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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