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HP Pavilion 15-p100ne Screen Fix or Replacement

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HP Pavilion 15-p100ne
Microsoft Windows 10 (64-bit)

Hello, I've got a problem.

videos and pictures are attached.

I have dead pixels in my screen as u can see in picture 1 and these grew day by day. So i googled this and it said i should massage it. So it gently rubbed the screen and it fixed it a bit as u can see in picture 2. There is another twitching problem on the bottom right of the screen as u can see in the picture 3. This just twitching as my move the screen to close the laptop or open it.

So now what do I do? Get a new replacement screen or any other fix u can tell? If so, what screen do I get?

 

I searched and found that screen size, resolution and backlight need to be same. As I'm not in the mood to open up my laptop, can u please tell me these specifications of my screen.

20200626_213816.jpg20200626_213442.jpg20200626_213500.jpg

8 REPLIES 8
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HP Support Agent
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Message 2 of 9
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@yasirnawaz1190

Thank you for posting on the HP Support Community. 

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Ok Thanks for replying. It took a while but it's ok.

 

So my product number is K1R16EA#ABV

 And do you  need the serial number? 

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@yasirnawaz1190
Thank you for posting back.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Click here: https://support.hp.com/in-en/document/c00288895#:~:text=No%20full%20pixel%20defects%20are%20allowed%...to know more about  HP Pixel Policy

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Ok So I checked the BIOS. And both the issues appear as it is on the BIOS too. What to do now?
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@yasirnawaz1190

Thank you for posting back. 

 

This sounds like hardware related issue with the computer display. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Oh just please help me here. Tell me if I need a new screen or not? If so, what are the specifications of my screen?

 

I can't explain the whole issue again there at hp support.

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@yasirnawaz1190
Thank you for posting back.

 

To get the answer to this question, it sounds like a hardware related issue with the display in order to fix this you need to replace the screen. 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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So where I live, it's hard to find the replacement screen. So what if I use a 40 to 30 pin connector and connect a 30 pin screen to my laptop which currently has a 40 pin screen? Will it work then?

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