04-02-2017 10:28 AM
My toouch screen eventully goes haywire, forcing me to shut off my computer and turning it back on again....It does it again after about an hour of use....Haywire meaning things keep opening and closing poppoing up and disappearing....I think it is an issue with the touch screen and I would like to know how to fix it.
04-03-2017 01:26 PM - edited 04-03-2017 01:29 PM
Hello, @Dclement – Hope you are well :)
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!
If I understand you correctly, you are having issues with the touch screen where it looks like the screen is activated / touched – but not by you. Do not worry, I'm here to help :)
I would suggest you first perform a hard reset on the PC. You can find the detailed instructions here: http://hp.care/2byfHyh
Once done, try running a touch screen diagnostic test.
I found a wonderful document which gives you step by step instructions to perform the same. Go to http://hp.care/2chznWE and expand and follow the steps mentioned under “Touch screen responds inaccurately”.
Let me know how that goes. I’ll watch for your reply!
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I am not an HP Employee
04-06-2017 01:41 PM
It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out,
I'm the Riddle_Decipher & I'm at your service.
Thank you for replying with this overwhelming and detailed response ;)
I appreciate your time and efforts,
Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on BIOS screen (Accessed by tapping on F10 while restarting the computer).
If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,
You could reinstall the windows using the recovery partition or the recovery media to fix the issue.
If it doesn't work on BIOS either, it's a hardware failure and you may need to contact HP to set up a hardware repair service.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.
They will be happy to assist you immediately.
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Mark my post as Accepted Solution.
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I am an HP Employee