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‎02-24-2021 07:02 PM - edited ‎02-24-2021 07:09 PM

HP Recommended
Product: HP Pavilion 14inch X360

My HP Pavilion X360 bottom right screen has popped out suddenly and I am concerned push it back in in case it further damages the screen. I closed the screen after using it and the screen popped out and has been making a cracking noise when opening and closing. The touch screen still works perfectly and this issue does not effect how the laptop runs. I've had the laptop for about 2-3 years and have never dropped it or mishandled it so I am unsure as to why this has happened. What should I do? (Here are some pictures for reference). HP .jpgHP3.jpg

2 REPLIES 2

‎02-25-2021 08:07 AM

HP Recommended

@Laney25

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-25-2021 08:08 AM - edited ‎02-25-2021 08:08 AM

HP Recommended

.

KrazyToad
I Am An HP Employee

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