Hello! I have a problem with my laptop while playing the videogames. When I just play it goes well, but when I start some background processes like recording the gameplay or chatting on discord, my screen turns either black or grey with the stripes. Restart or sleep mode helps to solve this problem but I lose all my internet connections. Maybe it depends on overlays because these processes have it.
@Vladie Here's what you need to do, to identify the issue and resolve it accordingly:
If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
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