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Priesttan
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Message 1 of 2
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Flag Post

HP Pavilion Laptop 14-dv0xxx backlight bleed or IPS glow?

HP Recommended
HP Pavilion Laptop 14-dv0xxx
Microsoft Windows 10 (64-bit)

Hi everyone. I just bought this HP laptop 3 days. And I think there is a defect on screen,
but I cant figure out am I dealing with backlight bleed or IPS Glow. When I work in dark room,
on black screen (dark/black color background) with high brigtness settings - some really annoying
spots with white glow is clearly noticable, especially near the top left corner.
Is it a warranty case and should I take it to a service center?

HP Screen 01.jpg

 

Video: https://drive.google.com/file/d/12APZMBs7hkmkL2KFTO4DE022eDjcKnHF/view?usp=sharing

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Priesttan

Thank you for posting on the HP Support Community.

  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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